Privacy Policy

Privacy Policy Elite Prime Billings

Effective Date: 1st January 2026

Introduction

Elite Prime Billings is committed to protecting the privacy and security of all individuals who visit our website, use our services, or interact with us in any way. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information, including information collected through our website, SMS communications, phone calls, and other digital channels.

By accessing our website at eliteprimebillings.com or using any of our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with the terms of this policy, please discontinue use of our website and services immediately.

Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Email address
• Phone number
• Practice name and address
• Job title and professional information
• Any other information you voluntarily provide to us

Health & Medical Information

• Provider credentials and licensing information
• Insurance and payer information
• Patient demographic information (as required for billing services)
• Medical billing and claims data
• Electronic Health Records (EHR) data shared for billing purposes

Communication Information

• SMS and text message communications
• Phone call records and voicemails
• Email correspondence
• Contact form submissions

How We Collect Information

We collect information through the following methods:

• Direct Submission  When you fill out a contact form, request a consultation, or sign up for our services
• Phone & SMS Communications  When you call us or opt in to receive SMS communications from us
• Website Cookies & Analytics  Through cookies, pixels, and analytics tools on our website
• Service Delivery  Information shared with us in the course of providing medical billing, credentialing, and revenue cycle management services
• Third-Party Integrations Through EHR systems, practice management platforms, clearinghouses, and other integrated tools

SMS/Mobile Information Privacy

No mobile information will be shared with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with or obtained by any third parties for marketing purposes. If you wish to stop receiving messages, reply STOP or contact info@eliteprimebillings.com.

SMS & Text Message Policy

SMS Consent & Opt-In

Elite Prime Billings may send SMS text messages to individuals who have explicitly opted in to receive communications from us. By providing your phone number and consenting to SMS communications, you agree to receive text messages from us including:

• Service updates and notifications
• Appointment and consultation reminders
• Billing and account updates
• Promotional offers and company announcements
• Follow-up communications related to your inquiry

Promotional offers and company announcements are sent only to individuals who have given express written consent through our website form or a signed service agreement. Verbal consent covers informational messages only, such as appointment reminders and account or billing updates.

How to Opt-In

Written consent (required for promotional messages):

• Checking the SMS consent checkbox on our website contact form and submitting it
• Confirming SMS opt-in on the web form linked from our opt-in email
• Signing a service agreement that includes SMS communication consent

Verbal or text-initiated consent (informational messages only):

• Verbally consenting during a phone consultation
• Texting a designated keyword to our business number

How to Opt-Out

You may opt out of SMS communications at any time by:

• Replying STOP to any text message you receive from us
• Contacting us directly at info@eliteprimebillings.com
• Calling us at our business phone number and requesting removal

Once you opt out, you will receive a final confirmation message and no further SMS communications will be sent to your number. Please allow up to 48 hours for your opt-out request to be fully processed.

SMS Message Frequency

Message frequency may vary depending on your service agreement and communication preferences. Standard messaging rates may apply based on your mobile carrier and data plan.

SMS Data Privacy

• We do not sell, share, or transfer your phone number or SMS opt-in data to third parties for marketing purposes
• SMS consent is not a condition of purchasing any of our services
• All SMS communications are conducted in compliance with the Telephone Consumer Protection Act (TCPA) and applicable carrier guidelines

Phone Call Policy

Outbound Calls

Elite Prime Billings may contact you by phone for the following purposes:

• Responding to consultation requests and inquiries
• Providing updates on your medical billing, credentialing, or revenue cycle management services
• Following up on outstanding billing or account matters
• Scheduling and confirming appointments or meetings
• Providing customer support and account management

Call Recording

Phone calls with Elite Prime Billings may be recorded for the following purposes:

• Quality assurance and service improvement
• Training and compliance purposes
• Accurate documentation of service discussions

By engaging in a phone call with us, you consent to the recording of that call where permitted by applicable law. You will be notified at the beginning of any recorded call.

Do Not Call Policy

Elite Prime Billings respects the National Do Not Call Registry. If you wish to be removed from our call list, please contact us at info@eliteprimebillings.com or request removal during any call with our team. Your request will be processed within 30 days.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, manage, and improve our medical billing, credentialing, revenue cycle management, and website development services
• To communicate with you via phone, email, or SMS regarding your account and services
• To process billing and payment transactions
• To comply with HIPAA regulations and other applicable healthcare laws
• To send service updates, company news, and promotional communications (with your express written consent)
• To analyze website usage and improve our digital presence
• To respond to inquiries, support requests, and consultations
• To maintain accurate records and documentation for compliance purposes

HIPAA Compliance

Elite Prime Billings is committed to full compliance with the Health Insurance Portability and Accountability Act (HIPAA). As a service provider to healthcare organizations, we handle Protected Health Information (PHI) with the highest level of care and security.

• We maintain strict administrative, physical, and technical safeguards to protect all PHI
• All employees and contractors with access to PHI are trained in HIPAA compliance
• We execute Business Associate Agreements (BAAs) with all covered entities we serve
• PHI is never sold, shared, or disclosed without proper authorization or legal requirement
• Any breach of PHI is handled in strict accordance with HIPAA Breach Notification Rules

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service Providers  With trusted third-party vendors who assist in delivering our services, subject to strict confidentiality agreements
• Business Associates  With healthcare business associates as required under HIPAA and applicable service agreements
• Legal Compliance  When required by law, court order, or regulatory authority
• Business Transfers  In the event of a merger, acquisition, or sale of company assets
• With Your Consent  When you have explicitly authorized us to share your information

Data Security

Elite Prime Billings implements industry-standard security measures to protect your personal and medical information, including:

• SSL encryption for all website data transmission
• Secure, encrypted data storage systems
• Role-based access controls and authentication protocols
• Regular security audits and vulnerability assessments
• Employee training on data security and HIPAA compliance

While we take every precaution to protect your information, no method of electronic transmission or storage is 100% secure. We encourage you to contact us immediately if you suspect any unauthorized use of your information.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and performance
• Deliver relevant content and communications

You may disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features on our website.

Third-Party Links

Our website may contain links to third-party websites. Elite Prime Billings is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take prompt action to remove such information.

Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Right to Access  Request a copy of the personal information we hold about you
• Right to Correction  Request correction of inaccurate or incomplete information
• Right to Deletion  Request deletion of your personal information, subject to legal obligations
• Right to Opt-Out  Opt out of SMS communications, marketing emails, or phone outreach at any time
• Right to Data Portability Request a portable copy of your personal data
• Right to Complaint  File a complaint with the applicable regulatory authority

To exercise any of these rights, please contact us at info@eliteprimebillings.com.

Changes to This Privacy Policy

Elite Prime Billings reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of our website and services following any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Elite Prime Billings

Email: info@eliteprimebillings.com

Website: eliteprimebillings.com

Phone: +1 727 300 4065

Address: 7901 4th St N #19779, St. Petersburg, FL 33702

This Privacy Policy is intended for informational purposes and does not constitute legal advice. Elite Prime Billings recommends consulting with a qualified attorney to ensure full legal compliance for your specific business needs.